Testimonials

We are trying hard to be the best provider of mats, frames, art supplies, and printing on the web! Here are a few people who can testify that we've worked hard for them.

"My order came in perfect condition and very well packed. I thank you so very much... all my orders are filled correctly and the staff is very friendly and helps me a great deal with any inquiry. If there has been any shipping damage it has been resolved quickly... You have helped me make my business a success."

Susan Lappin, Toronto, Ontario (http://ca.geocities.com/free-to-be@rogers.com/)

"My experience over the last three years with the MatShop has been terrific! Order fulfillment is timely and accurate. The one time, out of several orders, that I had two pieces of broken glass, I mentioned it to a sales rep and a few days later replacements arrived -- even though I had not asked for them. That's customer service!"

Phil Dynan (www.phildynan.com)

"I am a pet portrait artist. I use your frames to offer my clients the convenience of an included frame with each pet portrait commissioned. Your frames are both of good quality and very affordable. Thank you for your great service and great products!"

Janet, Fredericton, NB

"I have placed a number of orders from the MatShop and have always been treated very well.... I have been extremely happy with the quality of products and service of the MatShop. THANKS!"

Dave, Kendall, WI

"I received my order and everything was exactly as I ordered it (dimensions and colors). Packaging was great too! Service was excellent. I called 4 days after ordering on the internet, in order to add items...the items were added without any problem. I received my order faster than expected. I will order again from MatShop!"

Charles-Antoine Caron, Sherbrooke, Québec (http://www.pbase.com/charliefotos)

"My order was exact and I was very pleased with the quality. The quality of MatShop's products is one of the factors that keeps my business with MatShop.
Zoe has always been the one to help me. She is very knowledgeable in her services and is prompt with any inquiries I have had. With my very first order, which in which I had a mix-up, Zoe was very helpful in helping me and very professional."

Chrissy, Dauphin, MB

"Another superb transaction with the MatShop, the order arrived on time and was accurate. I worked in the parcel delivery business for 20 years and I am always impressed with the care and quality of packaging that the MatShop takes with my orders. The MAToMATic tool is great, however I wish it would allow me to sample both White core and Black core combinations."

Jim, Spring Hill, Kansas

"I have always had prompt and reliable service with MatShop. As a novice, I have found them to be most helpful in answering my questions and meeting my matting needs."

Sandra Kraus, Mossleigh, Alberta

"Thank you very much. I was worried about corners being damaged in shipping, however, the wrapping was well done and solid. Excellent service, polite and patient."

Julien Chung, Longueuil, Québec

"I was spending a fortune on mats through other suppliers. Now, I can get all of my mats especially custom cut for my panoramic prints, with superior quality (products and service) at a great price. Thank You MatShop!"

John, Summerland, BC (www.canadarama.ca)

"Our order was exactly what we ordered... we were pleased with the quality. Zoe helped me out and was very friendly and knowledgeable. Even when I made changes to the order a few times, she was always helpful and friendly.
[The website was] fantastic! Easy to use. I especially like how you can upload your own image and play around with frames and mats.
[The turnaround time] was very quick, especially for a custom order and way more affordable than any other store around... Five frames from MatShop were less than the cost of one frame at a big box store."

Laura, Nanaimo, BC

"I received the order and all was correct. I was very pleased with the quality of the materials."

Hope Green, St. John's, NL Canada

"My order came on the day it was reported to come and everything was included as ordered. I was pleased with the overall quality. The top ten 16 x 20 mats had a little bending at one corner but I could still use the mats without any problem. The bottom 25 mats had no bent corner at all.
[The website was] easy to navigate; everything spelled out clearly. The site was never down. [The turnaround time] was the best I've ever experienced."

Chris, Brevard

"Rachel's assistance was fabulous! She listened to my specifications, did several rough drafts until we found a set of cuts which would work. Great job, Rachel!"

Judith, Greater Cincinnati, Ohio

"I received both the frames and the backing within the last few days. All I can say is that everything was just perfect. The backings were exceedingly well packaged and were in perfect condition. Same goes for the frames. Dealing with MatShop was indeed a pleasure. I had made an error in the sizes in the original order and they were very obliging in making the changes.
I only can wish every transaction were this easy to complete. The website is well organized, the telephone has a real person answering who is most helpful. Shipping was as promised. All I can say is thanks a whole lot for the service."

Claude, Brunkild, MB

"The order was correct and the quality very excellent and very affordable. The staff that handled my order even fixed my mistakes at no extra charge."

Trevor, Mayerthorpe, AB

"Order correct, service good, quality just right, called to double check order as my machine was acting up -- very helpful and good conversation.... definitely will order again. Thanks."

Sharon, Gunnison, Colorado

"I received everything I requested and all my expectations were met. Loved the free shipping offer. I will use your company any time I need to re-order. The quality and price far exceed anything I have found in the U.S.. I used your online ordering process and had no problems.
I have previously used your customer telephone ordering and was very happy with all the help you gave me especially on my first order... Thanks again. A very satisfied customer."

Irene, Ohio

"I have been using the MatShop for a couple of years and have been very happy with the quality of the products and the service."

Dennis, Napa

"I've ordered several times from the MatShop now and have never had any issues... the first order I ever made I messed up on the opening size for my mats. Someone caught the mistake and phoned to alert me. I was very grateful that I didn't end up with a bunch of useless mats! The website is easy to navigate and ordering has never been a hassle like it is with so many other online shops. The orders are always received in good time."

Roberta Murray, Rocky Mountain House, Alberta (www.uncommondepth.com)

"I am more than pleased with the service provided by you. Your website is clear, informative, and easy to navigate. I have been contacted with EACH order when the order is shipped and the order is shipped always within 5 business days via Greyhound Express.
Your instructions are clear and the one time I did have difficulty, a quick toll free call found me someone who patiently walked me through construction of one difficult frame.
Your prompt and friendly manner is a pleasure to deal with in a world that has become computerized and impersonal."

Lesley Lemon, Hunter Fire Protection